Morven Museum & Garden
0

Assistant Hospitality Manager

Assistant Hospitality Manager

Part-Time Hourly, some evenings and weekends 16-24 hrs/week. $15.13/hr. Reports to Hospitality Manager.

The Assistant Hospitality Manager (AHM) is dually responsible for providing excellent customer service and security to all visitors.

Please direct all inquiries to jobs@morven.org. No calls will be accepted.

Job Requirements

  • Strong retail or customer service experience

  • Point of sale computer experience

  • Friendly, approachable disposition

  • Must successfully pass a background check

  • Ability to maintain professional composure at all times.

  • Must be able to remain standing for at least 60 minutes, lift 50 lbs.

  • Must be able to work on weekends, certain designated holidays, extended hours, off-hours private events (evenings)

  • Must be flexible with scheduling 

  • Must have the ability to function effectively as a member of a close-knit team as well as independently

  • Must have a High School diploma or GED

  • Must have reliable communication (cell phone & email) and transportation

  • Must be a team player, adaptable, dependable, trustworthy, confidential, personable

  • 2+ years of some combination retail and/or customer service experience strongly preferred

Visitor/Customer Service Responsibilities

  • Acts to ensure a safe and pleasant environment for all visitors/staff.

  • Acts to ensure that the policies and procedures designed to protect Morven, its collections, property, staff, volunteers, contractors, and visitors are followed properly.

  • Responds to emergency situations.

  • Part of ensuring a safe and pleasant experience entails making sure the museum and its grounds are presentable.

  • The AHM will often be a key point of contact between Morven and the public, therefore the AHM acts to ensure that all visitors are welcomed and enjoy their experience at Morven.

Museum Shop Responsibilities

The Assistant Hospitality Manager will welcome guests visiting Morven Museum & Garden. They are responsible for making a good first impression. The shop carries merchandise related to the history and/or mission of Morven Museum & Garden. The shop operates on the same days as the museum including, on occasion, additional special reserved days for tour groups and some evening events.

In operating the shop, the AHM will welcome guests, sell admission tickets and retail items, and schedule group tour reservations. They will be responsible for the register, and counting money before and after shifts and handling refunds. In coordination with the Hospitality Manager, the AHM will price and replenish stock as necessary, noting when items are sold out. They will answer the phone, provide directions, take messages, and connect callers to the appropriate staff members/voicemails. They will be required to be up to date on programs and museum activities to share with visitors and facilitate group tour requests.

Private Event Responsibilities

The Assistant Hospitality Manager is required to work a minimum of one-third of all private events scheduled, in addition to working in-house Morven events and special programs as needed. This will require the Assistant Hospitality Manage to be available to work both evenings and weekends (with appropriate notice), depending on the specific needs of the event. When scheduled to work a private event you will be required to keep in communication with Morven’s Private Events Manager, as well as that particular event’s host, in the time leading up to the day of the event itself.

The AHM may also be assigned to:

  • Assist with data entry and other tasks as needed.

  • Assist with upkeep of Morven's online shop and sales.

  • Perform some disinfecting protocol activities in the shop and galleries related to COVID-19

  • Other duties as assigned