Security & Visitor Services Associate
Title: Security & Visitor Services Associate
Category: Part-time Hourly Employee, nights and weekends
Reports to: Director of Visitor Services & Security
The Security & Visitor Services Associate (SVSA) is dually responsible for providing excellent security and visitor/customer service to all visitors.
No calls or in-person resumes will be accepted. Please submit resumes by email only to Tracy Craig, Director of Visitor Services & Security, at firstname.lastname@example.org
Security Responsibilities (abbreviated):
Acts to ensure a safe and pleasant environment for all visitors/staff
Acts to ensure that policies & procedures designed to protect Morven, its collections, property, staff, volunteers, contractors and visitors are followed properly
Responds to emergency situations (CPR, First Aid & AED current certifications strongly preferred).
Part of ensuring a safe and pleasant experience for visitors toMorven entails making sure the museum and its grounds are presentable.
With this goal in mind, the SVSA’s responsibilities include (but are not limited to) tasks such as:
Minimal amount of shoveling/salting of snow/ice during inclement weather
Removing outdoor recycling (trash)
Cleaning/tidying rooms when necessary (i.e., after meetings, receptions)
Restocking Museum restrooms (i.e., toilet paper, napkins)
Restocks Museum pamphlets & brochures
Visitor/Customer Service Responsibilities:
The SVSA is often one of the only staff members to interact with visitors. Therefore, it is imperative that the SVSA acts to ensure that all visitors are welcomed and enjoy a pleasant experience during their visit as the impression they make directly reflects Morven as an institution
Functions as a museum guide, informing and educating visitors about Morven’s rich national history; covering a range of topics from pre-Revolutionary United States to the Present. For many visitors, the tour is one of the most memorable and central aspects of their visit to the Museum. Though the SVSA’s primary focus is on security & visitor/customer service, leading guided tours (when necessary) is also considered an essential duty.
Interacts with all visitors/staff in a courteous and respectful manner at all times (i.e., providing helpful answers to questions)
Must successfully pass a background check
Ability to maintain professional composure at all times.
Must be in good physical and mental health, able to remain standing for at least 60 minutes, lift at least 30 lbs., and must be comfortable/able to navigate in cramped and narrow spaces (in the event of an emergency).
Must be able to work on weekends, certain designated holidays, extended hours, off-hours private events (nights)
Must be flexible with scheduling and able to change plans on short notice (in the event of an emergency)
Must have the ability to function effectively as a member of a close-knit team as well as independently
Must have a High School diploma or GED (college degree strongly preferred)
Must have reliable communication (cell phone & email) and transportation
Must be a team player, adaptable, dependable, trustworthy, confidential, personable
Must have 3 years of security experience and/or customer service experience